Customer Service


Important: All items are available for pre-order only and expected to ship between 24 to 48 hours.

All US shipping is handled by U.P.S. (United Parcel Service) or FEDEX: Free Ground shipping handling time is 2 to 4 weeks.

We do not ship any exotic skins outside of the US and we do no ship phyton to the California State. For any exotic skin products outside the US


Felio Siby is committed to ensuring that your privacy is protected.

When you place an order at our Website, we will collect your name, mailing address, phone number, and credit card information for use in processing your order. We will also collect your e-mail address when you order from our Website, so that we may send you any necessary e-mail messages related to your order, including an order confirmation or order status. We will not sell or rent your e-mail address to any third party. We also maintain a record of your orders, should we or you ever need them for reference. You may request a record of the information pertaining to your account by calling Felio Siby customer service and by providing appropriate authentication of your identity. If requesting a catalog from our Website, or signing-up for an e-mail subscription, we also offer the opportunity to receive special e-mail promotions and notices. If, at any time, you would like for us to delete any of this information from our records, simply contact us at With respect to these requests, please include your current e-mail address and full name.

You may also change your contact preferences or account information at any time by logging into the Account section of this website.

We will not share your phone number or email address with any third parties for their marketing purposes. When placing an order with us, your name and mailing address may be exchanged with carefully screened catalog companies whose products may be of interest to you. If you prefer not to receive such mailings, please check the appropriate opt-out box when completing your online order or e-mail us at, providing us with your exact name, address, and e-mail address.


Security of all personally identifiable information associated with our customers and visitors is a primary concern of ours. Thus, we have adopted reasonable security measures to provide secure transmission of your information from your personal computer to our servers. We use a secure layer for all data transmission within our site. We use industry standard, Secure Sockets Layer (SSL) encryption technology to protect credit card data during transmission. We also have appropriate security and data protection measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we may have collected from you. Nevertheless, we cannot guarantee complete security of your information. It is also important for you to protect against the unauthorized access to your information as well as to your computer.


This Privacy Policy and all statements contained on this Website about privacy and how we deal with data supplied by visitors to this Website are not intended to be a contractual obligation of any kind and any such obligation is hereby disclaimed in its entirety. These statements merely constitute the present policy of Felio Siby which it will take reasonable measures to implement. Similarly, this Privacy Policy is not intended to be “advertising” or “advertising claims.” Rather, it is solely intended to set forth our policy, including our practices and intentions, as to how we conduct our business.


Felio Siby may change this Privacy Policy from time to time. All material changes to this policy are effective immediately upon its posting on this section of our Website. We may also post these changes in the Terms of Use section of this Website and/or by sending an e-mail to users who have provided us their e-mail address for this notification purpose.


We hope that you are happy with your selection from Felio Siby. However, if you find it necessary to return merchandise, it should be returned AS SOON AS POSSIBLE and ONLY IF FACTORY DEFECTIVE OR SIZE MISMATCH.


  1. Email us at within 7 days of shipment of merchandise.
  2.  Include a copy or original receipt with your return/exchange merchandise and send to:


Felio Siby LLC.

200 South Biscayne Blvd  Suite 2790
Miami, FL 33131

Our return/exchange policy is as follows:

  • After 7 days, no returns will be allowed

All items must be returned with original tags attached. We regret we cannot accept worn, washed, or damaged items (including stains or odor) for return or exchange.
All sale items are final sales, no exchange or refunds.
Custom printed items are not refundable.

Shipping on exchange or return:

Shipping charges on an exchange or return are the responsibility of the customer.
When you ship a product to us for return, make sure that you ensure it and have the ability to track your item. If your item is lost in transit to us, we are not responsible.
Exchanges can take up to 6-8 weeks to receive back.