SHIPPING & DELIVERY
Important: All items are available for pre-order only and expected to ship between 2 to 4 weeks.
Shipping Info USA only
All US shipping is handled by U.P.S. (United Parcel Service) or FEDEX: Free Ground shipping handling time is 2 to 4 weeks, shipping time is 3 to 15 Days.
We do not ship any type of leather outside of the US or to the California State
PRIVACY & SECURITY
Felio Siby is committed to ensuring that your privacy is protected.
When you place an order at our Website, we will collect your name, mailing address, phone number, and credit card information for use in processing your order. We will also collect your e-mail address when you order from our Website, so that we may send you any necessary e-mail messages related to your order, including an order confirmation or order status. We will not sell or rent your e-mail address to any third party. We also maintain a record of your orders, should we or you ever need them for reference. You may request a record of the information pertaining to your account by calling Felio Siby customer service and by providing appropriate authentication of your identity. If requesting a catalog from our Website, or signing-up for an e-mail subscription, we also offer the opportunity to receive special e-mail promotions and notices. If, at any time, you would like for us to delete any of this information from our records, simply contact us at sales@FelioSiby.com. With respect to these requests, please include your current e-mail address and full name.
You may also change your contact preferences or account information at any time by logging into the Account section of this website.
We will not share your phone number or email address with any third parties for their marketing purposes. When placing an order with us, your name and mailing address may be exchanged with carefully screened catalog companies whose products may be of interest to you. If you prefer not to receive such mailings, please check the appropriate opt-out box when completing your online order or e-mail us at sales@FelioSiby.com, providing us with your exact name, address and e-mail address.
Security of all personally identifiable information associated with our customers and visitors is a primary concern of ours. Thus, we have adopted reasonable security measures to provide secure transmission of your information from your personal computer to our servers. We use a secure layer for all data transmission within our site. We use industry standard, Secure Sockets Layer (SSL) encryption technology to protect credit card data during transmission. We also have appropriate security and data protection measures in place in our physical facilities to protect against the loss, misuse or alteration of information that we may have collected from you. Nevertheless, we cannot guarantee complete security of your information. It is also important for you to protect against the unauthorized access to your information as well as to your computer.
RETURNS & REPLACEMENTS
We hope that you are happy with your selection from Felio Siby. However, if you find it necessary to return merchandise, it should be returned AS SOON AS POSSIBLE and ONLY IF FACTORY DEFFECTIVE.
All SELLS ARE FINAL.
- Email us at firstname.lastname@example.org within 7 days of shipment of merchandise.
- Include a copy or original receipt with your return/exchange merchandise and send to:
Felio Siby LLC.
200 South Biscayne Blvd Suite 2790
Miami, FL 33131
Our return/exchange policy is as follows:
- 3 days for full refund
- 5 days for store credit
- After 7 days, no returns will be allowed
All items must be returned with original tags attached. We regret we cannot accept worn, washed, or damaged items (including stains or odor) for return or exchange.
All sale items are final sales, no exchange or refunds.
Custom printed items are not refundable.
Shipping on exchange or return:
Shipping charges on an exchange or return are the responsibility of the customer.
When you ship a product to us for return, make sure that you insure it and have the ability to track your item. If your item is lost in transit to us, we are not responsible.
Exchanges can take up to 8-10 weeks to receive back.
Credit will be issued on the credit card used for original purchase; or to paypal account. Credit will only be issued once merchandise is received by Felio Siby. Exchanges will be mailed only after receipt of exchanged merchandise by Felio Siby.